Terms of Service

Last updated 25/02/2024This contract applies to the artist called Between Space and Sea - Workshop , the Seller, and person or institution further called Customer purchasing from Seller a work of art further called Product. By ordering Product from the Seller the Customer agrees to the following terms and conditions:PAYMENTS
1. Customer agrees to pay the due amount upfront for any orders, or the payment plan agreed upon.
2. Any payment schedule has to be mutually agreed before work on the Product commences.
3. Customer accepts that work on the Product will not commence until initial payment has been received by Seller according to the above schedule.
4. Seller understands that problems can happen and has the ability to be flexible upon payment delays.PRODUCT DELIVERY
5. Customer agrees that Product will be delivered by the estimated date provided by the shipping company. The Customer understands that shipping can be unpredictable and delays may happen.
6. Delivery will happen after the last payment has been sent by the Customer
7. Seller cannot be held accountable for delays, lost or destruction of package after being shipped, and a case may be opened with the carrier in order to obtain reparations.
8. Upon delivery of the product, it is the Customer's responsibility to store it properly. Loss of product due to negligence will not be reimbursed by the Seller. Seller can advise on the cleaning/storing method but is not responsible for any deterioration.REVISIONS
9. Revisions aren't allowed for premade items, seller may give advice on repairs.
10. Customer has right to revisions on custom pieces and should plan shipping with Seller accordingly.CURRENCY CONVERSIONS
11. Customer agrees to pay the total amount specified in EURO €
12. It is the sole responsibility of Customer to bear any currency conversion costs, bank transfer fees, payment provider service fees and any other costs involved in transferring funds to the Seller.
13. Payment is considered as received and completed only when total amount received on Seller's account is equal to the invoice amount in EURO €REFUND POLICY
14. Customer has right to request a full refund if there's been no progress on custom pieces for two consecutive months. Refund conditions for commissions which require more work must be agreed separately, before the work commences. These provisions exclude work interruptions caused by unforeseen circumstances such as illness, accident or any other credibly documented reason for interruption of work. Premade items are not refundable once bought and received by Customer.
15. Customer obliges to contact the Seller in a fast and responsive manner, responding swiftly to any requests for comments, clarifications, opinions, validation of progress etc. Lack of timely communication on behalf of Customer will be recognized as implicit approval of all work progress and current state of the Product.
Seller is expected to communicate regularly on progresses and problems during production.
15.5 Refunds will be not issued for custom pieces that do not fit the Customer. The Customer is responsible for giving accurate measurements upon request.PERSONAL AND COMMERCIAL USE
16. The Product received by Customer is for personal use. Any use of the Product for commercial purposes, reselling it, reproduction or publishing for reasons other than personal purposes has to be approved beforehand by the Seller. This will require a separate agreement between Customer and Seller defining exact conditions and financial implications of such use of the Product.
Customer does not hold the right to sell the product under their own name and without crediting the Seller.
In addition, Customer does not hold the right to use the product for AI datasets or for AI tools and any present or future inventions in the space.CANCELLATIONS
17. Seller reserves every right to refuse or cancel any order, under condition of full refund, without giving reasons to Customer.
18. Any disrespectful behaviour will not be tolerated and may result in a cancellation of the order. Customer will receive full or partial refund depending on amount of work completed. Seller will have full right to refuse any service to the Customer in the future.Lastly,
I, the Seller, understand that life is unpredictable. I am willing to discuss various subjects and be flexible, as long as it is done with respect and reason.